Ramona Hood, the newest CEO at FedEx, is the first Black woman to take the lead in the company’s history. Hood, who was formerly the company’s Vice President of operations, strategy, and planning, has specifically been promoted to both President and CEO of FedEx Custom Critical, which provides same-day and overnight delivery of expedited freight.

She started with the company as a receptionist in 1991 when the company was still the called Roberts Express. She never thought that at 19 year old she would later become the company’s CEO. “I wasn’t thinking this was going to be my career and I’d be here for 28 years,” says Hood. “I was a young mother. I wanted a job that had a stable shift that would allow me to do (college) courses as appropriate.” READ MORE

Ramona Hood

FedEx Logistics Leadership: President and CEO, FedEx Custom Critical

Ramona Hood is president and chief executive officer of FedEx Custom Critical, a leading North American transportation provider located in Green, Ohio. The company provides a range of transportation capabilities for expedited ground and air shipments, temperature-controlled shipments, and industry-specific solutions. The company provides 24/7 service throughout the United States, Canada and internationally, delivering hundreds of thousands of shipments per year.

Hood oversees the FedEx Custom Critical executive leadership team and is responsible for the performance and strategic direction of the company.

She brings more than 28 years of FedEx experience to her role, having most recently served as vice president of operations, strategy, and planning for FedEx Custom Critical. Hood started her career at FedEx Custom Critical in 1991 in an entry-level position and worked her way up to various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain. Her career path evolved through many areas of the company, including operations, safety, sourcing, sales, and marketing.

Over time, she began offering innovative and strategic ideas that distinguished her from her peers. Hood not only brought unique approaches to the business, but she did so in a way that brought out the best in others. These leadership characteristics and values are ingrained through her past and current leadership roles at FedEx Custom Critical and FedEx Supply Chain.

Throughout her career, Hood has been recognized for her exemplary excellence in leadership, responsibility, and passion-driven results in the industry. Hood was recognized by the Greater Akron Chamber with the 30 for the Future award (2010) and acknowledged by Sales & Marketing Executives International with a Distinguished Sales & Marketing Award (2013). And she received the Woman of Inspiration Award from Walsh University (2013).

In 2010 and 2016, Hood received the FedEx Five Star Award, which is the highest recognition team members can receive at FedEx.

Additionally, in 2016, Hood received the Women of Note award from Crain’s Cleveland Business, Progressive Woman award from Smart Business, and Influential Woman in Trucking award from the Women in Trucking Association. Most recently, Hood was recognized in 2019 by the MEECO Leadership Institute with the International Thought Leader of Distinction award.

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